Customer satisfaction in the food-industry took a hit this year.
Not everyone likes Chick-fil-A’s politics, but they sure seem to like the food. It’s the highest ranking fast food restaurant in the U.S. for customer satisfaction, according to the American Customer Satisfaction Index Restaurant Report 2015.
But that hasn’t stopped fans from flocking to its restaurants, and giving it high marks for customer experience.
“It is laser focused on a particular product,” said Forrest Morgeson, director of research at ACSI. “It focuses on one thing and does it exceptionally well … and that is chicken sandwiches.”
This is Chick-fil-A’s debut on the list and its score is the highest ever achieved in the category.